We only issue refunds for flights that have been canceled or delayed.
If your flight has been canceled or has been delayed for a date that you cannot travel then start the refund process by contacting us at info@parrotio.com.
Make sure to send us your ticket and the email confirmation you received after you’ve made the payment from our platform. Please note that without the ticket and the email confirmation, the refund cannot be arranged.
Processing Time
Refunds are usually completed within 7 to 10 days after your refund application has been received by our staff. In some cases, depending on the airline, payment processor, or your bank account, the refund process could take up to 14 days.
More information
If you have questions related to refunds, please contact us at info@parrotio.com and our staff will get back to you within 24 hours.